Terms of Service

1. Overview

This website is operated by Petlify (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use our services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

- You are at least 18 years old, or

- You have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

3. Products & Dropshipping Model

We operate using a dropshipping model, meaning:

- Products may be shipped directly from third-party suppliers.

- Delivery times may vary depending on supplier location.

- Product images are for illustrative purposes only.

We make every effort to ensure product descriptions and prices are accurate, but we do not guarantee that all information is error-free.

We reserve the right to correct any errors and cancel orders if necessary.

4. Pricing & Payment

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to:

- Modify prices at any time

- Refuse or cancel orders suspected of fraud

Payment must be made in full before the order is processed.

5. Shipping & Delivery (UK)

Estimated delivery times are provided at checkout.

Please note:

- Delays may occur due to customs, carrier issues, or high demand.

- We are not responsible for delays outside our control.

If your order has not arrived within the estimated timeframe, please contact us at:
📧 support@petlifyshop.com

6. Returns & Refunds (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, customers in the UK have the right to:

- Receive goods that are as described, fit for purpose, and of satisfactory quality.

- Request a refund, replacement, or repair if goods are faulty.

Additionally, under UK distance selling rules:

- You have 14 days from receiving your item to request a return.

- You then have 14 additional days to return the item.

Items must be unused and in original packaging unless faulty.

Refunds will be processed within 14 days of receiving the returned goods.

Certain items may be non-returnable (e.g., hygiene products, personalised items).

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, cancellation may not be possible if the supplier has already processed the order.

8. Intellectual Property

All content on this website, including logos, text, images, and design, is the property of [Your Store Name] and may not be used without permission.

9. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages

  • Delays caused by shipping carriers

  • Misuse of products

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.

10. Privacy

Your submission of personal information is governed by our Privacy Policy, in accordance with the UK GDPR.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be resolved under the jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

13. Contact Information

For questions about these Terms, please contact us:

Petlify
📧 Email: support@petlifyshop.com